IT Helpdesk

Productivity is everything for any organization as it is a key to edging competition. Business optimization mainly depends on digital transformation resulting in having a resilient IT infrastructure. However, this dependency on IT systems gives rise to IT issues affecting productivity and causes frustration among the end users. IT Helpdesk provides the solution to these problems affecting productivity. The IT helpdesk comes to the rescue when an issue occurs in software or device. A single point of contact to serve end users with their IT issues through the automated resolution process.

Entra TECH's IT help desk support staff have been serving their clients in Australia with quick and efficient resolution when and as they occur. This ability has made them a reliable IT service partner in the global market.

How IT Helpdesk Services can benefit you

• Automation: The resolution process is automated with ticketing management systems, which helps answer grievances quickly and methodically.
• Uninterrupted Workflow: IT Helpdesk corroborates minimal or no downtime which maintains a healthy productivity rate in an organization.
• Reduce Frustration: IT help desks reduce frustration by providing a single and easily accessible point to resolve your IT problems on time.
• Save Time and Money: Hiring and training the staff is time-consuming and cost-intensive. IT Helpdesk functions smartly and assigns an experienced troubleshooter within a specified time.
• Scalability: Depending on the size of the business IT Helpdesk solution can be scaled up from part-time to 24×7 support.
• Customer Satisfaction: Any customer wants a swift resolution with minimal effort. IT helpdesk service ensures quick acknowledgement and faster resolution by providing timely updates of the progress in handling the complaints.

How Entra TECH can help you

• Ongoing support: We cover for IT requirements of all end-user systems, servers, and network devices.
• Antivirus: Installing, configuring, and managing antivirus software.
• Patching: Regularly run patches to update, repair a vulnerability, and fix bug issues on all systems on the office network.
• Data leakage Prevention: Implementing best security practices to prevent data loss on network, cloud, and endpoint.
• Asset Management: Deploying, Upgrading, maintaining, and recycling of IT assets.
• SLA: Maintain exceptional service level in terms of KPIs such as response time, resolution time and success rate as per agreed SLAs.
• Ticketing: Our ticketing system prioritizes every ticket based on urgency and criticality to minimize the impact on your business.